Privacy Policy

Last updated: April 11, 2026

This Privacy Policy describes how Ounce Of Charm (“we,” “us,” or “our”) collects, uses, stores, and shares your personal information when you visit, browse, make a purchase from, or otherwise interact with our website and services.

Our store is hosted on Shopify, which helps us provide our website, checkout, payment processing, and related e-commerce services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

Depending on how you interact with our store, we may collect the following personal information:

• your name
• billing and shipping address
• email address
• phone number
• order details
• payment-related details processed through our payment partners
• communications sent to us through email, contact forms, chat, or other support channels
• device and browser information such as IP address, browser type, device type, and usage information
• information collected through cookies and similar technologies

2. How We Collect Information

We may collect information:

• directly from you when you place an order, contact us, subscribe to updates, or submit information on our website
• automatically when you browse or use our website through cookies, analytics, and similar technologies
• from Shopify and third-party service providers that support our store operations, payments, shipping, analytics, and communications

3. How We Use Your Information

We may use your personal information to:

• process and fulfill your orders
• arrange shipping and delivery
• communicate with you about your order, account, or support requests
• provide customer service
• improve our website, products, and customer experience
• detect, prevent, or investigate fraud, misuse, or security issues
• comply with legal and regulatory obligations
• send promotional messages, offers, or marketing communications, where permitted by law or where you have chosen to receive them

4. Payments

Payments made on our website are processed through secure third-party payment service providers. We do not intentionally store your full debit card, credit card, or banking details on our own servers unless specifically required for a lawful purpose and handled in accordance with applicable law.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

• keep the website functioning properly
• remember your preferences
• understand how visitors use our website
• improve site performance
• support marketing and advertising activities

You can usually control or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Sharing of Personal Information

We may share your personal information with trusted third parties only as needed for legitimate business purposes, including:

• Shopify, to operate and support our online store
• payment gateways and payment processors
• shipping, courier, and logistics partners
• technology, hosting, analytics, and customer support providers
• legal, regulatory, law enforcement, or government authorities when required by applicable law
• professional advisors, where necessary for legal, compliance, or business protection purposes

We do not sell your personal information for money.

7. Marketing Communications

If you subscribe to promotional communications, we may send you updates about products, offers, and brand news by email, SMS, or other permitted channels.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at shreyaadarsh@ounceofcharm.com.

8. Data Retention

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, including to:

• fulfill orders
• maintain business and tax records
• resolve disputes
• enforce our terms and policies
• comply with legal obligations

When we no longer need your information, we will delete it or securely store it in accordance with applicable law.

9. Data Security

We take reasonable security measures to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. The older IT SPDI Rules also contemplate a published privacy policy and reasonable security practices.

10. Your Rights

Subject to applicable law, you may have the right to request access to, correction of, updating of, or deletion of your personal information.

You may also request details about the personal information we hold about you or withdraw consent in certain cases, subject to legal or contractual restrictions and lawful business requirements. India’s DPDP Act, 2023 provides a statutory framework around digital personal data processing and related rights and duties.

To make a privacy-related request, please contact us using the details below.

11. Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children through our store. If you believe a child has provided personal information to us, please contact us so we can take appropriate steps.

12. Third-Party Services and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of third-party websites. We encourage you to review their privacy policies before sharing your personal information with them.

13. International Transfers

Because Shopify and some of our service providers may operate from different countries, your personal information may be processed or stored outside India. Where such transfers occur, we take reasonable steps to ensure that your information is handled with appropriate safeguards and in accordance with applicable law. Shopify states that information submitted through Shopify-powered services may be processed and shared with service providers in different countries.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. Any updated version will be posted on this page with the revised “Last updated” date.

15. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, you may contact us at:

Ounce Of Charm
Email: support@ounceofcharm.com
Address:Professor Colony, Chiragora,  Dhanbad, Jharkhand 826001, India

16. Grievance Officer

In case of any complaints or grievances relating to privacy or personal information, you may contact:

Grievance Officer: Shreya Adarsh
Email: shreyaadarsh@ounceofcharm.com
Address:  Professor Colony, Chiragora, Dhanbad, Jharkhand 826001, India